Cancellation policy

At 𝑴𝑶𝑶𝑺𝑬 Fightwear, we aim to provide flexibility while keeping our processes fair and transparent. Please review our cancellation terms below before placing your order.

 

Standard Purchases

• Orders for in-stock items may be cancelled within 24 hours of purchase, provided the order has not yet been processed or dispatched.

• Once an order has been processed or shipped, it cannot be cancelled.

• After dispatch, customers may instead request a return only if the item is eligible, in accordance with our Returns Policy.

Preorders

• Preorder items are reserved specifically for you and may take additional time to ship depending on restock dates.

• Preorders can be cancelled within 24 hours of purchase.

• After this period, cancellations are not accepted as stock is already allocated and production or fulfilment may have already begun.

• If you no longer want your preorder after this window, you may request a return only if the item is eligible, in line with our standard Returns & Refunds Policy.

Important Notes

 

• Items that are non-returnable for hygiene reasons (including rashguards and shorts) are not eligible for cancellation once dispatched, even if unused.

• Items eligible for return (such as tracksuit hoodies and bottoms) must meet all return conditions outlined in our Returns & Refunds Policy.

 

Exceptions

We reserve the right to refuse or cancel any order if:

• The product is no longer available,

• Payment cannot be processed, or

• There is evidence of fraudulent activity.

In such cases, customers will be notified and refunded in full.

 

How to Request a Cancellation

To request a cancellation, please contact us at moosefightwear@outlook.com with your order number as soon as possible. We will confirm whether your order qualifies under this policy.